- Ordering Information
Forms of Payment
Online orders may be paid for using any major credit cardl.
Credit card charges will appear on your statement as "FRAVESSI/PAPER ST.".
Olympia Sales, Inc. is the parent company of Fravessi, Fravessi Paper Street, and Lavender Lane.
We cannot offer net terms online. If you wish to order using terms, please contact our customer service department at (800) 223-0963.
You may return any damaged or incorrect merchandise within 14 days of shipment. In such cases, Fravessi Paper Street will pay the cost of shipping those items back to us. Alternatively, we may ask you to simply destroy damaged merchandise and we will send you replacements right away.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
To learn about our exchange program, please contact your local Fravessi Paper Street representative, or call Customer Service at (800) 332-6574.
Special policies apply to Fall & Winter Holiday returns. If return privileges apply to your order, click here for policies that apply to your order. Contact Customer Service or your local Fravessi Paper Street representative for more information.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free Shipping Offer
We offer free shipping on all orders of $150 or more shipping to the continental United States. This offer applies unless a fixed shipping cost applies to a particular item (because it's oversized or drop ships from a facility other than ours).
Orders to Alaska, Hawaii, or Canada may qualify for free shipping on orders of $200 or more. The same qualifications apply as above.
Fravessi Paper Street products are primarly meant for wholesale customers. However, customers in the State of Connecticut will be charged state sales tax. If we have your tax exempt or resale certificate information on file, we will refund your sales tax on your first order. Thereafter, we will flag your account such that you will not be charged sales tax in the future.
Olympia Sales, Inc., the parent company of Fravessi Paper Street, is the sole owner of the personally identifiable information that our provider BigCommerce provides to us.
We use this personally identifiable information to fill your order and service your account. Necessarily, we have to share your name, address, and possibly phone number with our shipping carriers in order to fulfill your order.
We may also use this information to send you marketing or promotional material. If you do not wish to receive this material, you may contact us at (800) 332-6574 and we will remove you from our mailing list.
We do not sell or rent your information to any other company for any purpose. If Olympia is involved in a business transaction (for example a sale or merger of the company), your personal information will probably be part of that transaction.
We also work with certain third parties to collect certain information about who visits our website. We never see this information; it's collected anonymously by companies such as Google, Twitter, and others. If you don't wish to be tracked in this way, you may opt out using your browser's Do Not Track feature.